Terms & Conditions

COPYRIGHT POLICY

The work we do on your behalf will remain under your ownership as per the mutually agreed terms. You’re free to use the content/edited/proofread for you, and you have complete freedom to use it as you see fit.

PAYMENT PROCEDURE

The services offered by Ghost Writer Narrative will only commence after receiving the complete payment in advance. The client will bear any and all transaction fees and taxes (if any) that are exclusive of the amount payable to Ghost Writer Narrative.

UNLIMITED REVISIONS

Our unlimited revision policy is applicable only if the following conditions are met:

• The revision request is submitted within 7 days of delivery – unless communicated otherwise in writing to the client (you) by the concerned project manager/customer success manager.
• We try to respond to any revision request within 2 business days, but our usual response time is around 24 hours.

REVISION TURNAROUND TIME

On the basis of the nature of your project, the following turnaround time for the revisions will be observed:

• If you have placed an urgent order with a deadline of up to 24 hours, then the turnaround time for such revisions will be 24 hours.
• If you have placed an urgent order with a deadline of 24 to 48 hours, then the turnaround time for such revisions will be 48 hours.
• For normal orders (i.e., with a deadline over 48 hours), the turnaround time for such revisions will be 72 hours.

PROJECT DETAILS

Before initiating a project, we do share certain brief forms, and the clients will be responsible for completing those forms. The information we seek is critical to initiating a project, and we cannot entertain any claim if the client has not shared the required information.

In case a client has reservations about the terms and conditions of the contract, then such conflicts shall be resolved prior to initiating a project.

REFUND STRATEGY

According to our refund policy, you are free to claim a refund before we initiate your project. However, after the project initiation, refunds will be processed after the deductions of applicable transaction fees and taxes.

If you are not satisfied with our services, you may apply for a refund within five days of your initial transaction. If we are unable to meet your expectations even with our Unlimited Revision policy, then you may claim a refund, which will be issued on a percentage basis. If no refund request is received within five working days of your transaction or work being delivered (whichever comes first), then we will assume that the client is satisfied with the work delivered.

TERMS FOR WEBSITE USAGE

• The information provided on www.amazonpublisherlibrary.com encompasses the company's services and should not be construed as advice, certificates, guarantees, or warranties.
• The company, along with its affiliates, associates, and employees, disclaims any liability for losses or harm incurred by individuals due to inadvertent inaccuracies in the website content.
• The company, its affiliates, and associates are not responsible for any failure, error, performance issues, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, destruction or theft, or unauthorized access to, modification of, or use of information available on the website.
• By accessing or using our website and services, you agree to defend, indemnify, and hold the company, its subsidiaries, affiliated groups, officials, representatives, and staff members harmless from any claims, liabilities, damages, losses, and expenses arising from your use of the website, your violation of these Terms of Use, or your infringement of any third-party rights, including but not limited to intellectual property, publicity, confidentiality, property, or privacy rights.
• There is no joint venture, partnership, employment, or agency relationship between you and the company arising from your use of this site or any agreement.
• In the global market, our personnel may use pseudonyms based on the region they are engaging with to facilitate effective communication with customers.